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Terms of use

TERMS OF USE

1. General terms

1.1. The online store of Denim Dream sells products (hereinafter referred to as the Products) sold at the stores owned by Põldma Kaubanduse AS.

1.2. The conditions apply to the legal relationships  that arise between the customer (hereinafter referred to as the Customer) and Põldma Kaubanduse AS (hereinafter referred to as the Seller) as the owner of the shopping environment located on the website www.denimdream.com (hereinafter referred to as the Online Store) when Products are bought from the online store. In addition to these conditions, the  legal relationships that arise when Products are bought from the Online Store are also regulated by the  legislation of the Republic of Estonia.

1.3. Information of the Seller: Põldma Kaubanduse AS, Ehitajate tee 120, Tallinn, 13517. Reg. No. 10103586.

2. Prices

2.1. All prices displayed in the Online Store are given in euros and include VAT.

3. Products

3.1. Usually, the Products displayed in the Online Store are in stock. The  availability of the said Products is not guaranteed, since  it can be erroneous due topossible technical problems in the  Online Store’s programmes.

3.2. If the Customer places an order but it appears that the given Product  is out of stock, the Online Store cannot execute that order. In this case, an employee of the Online  Store will refund money  for the purchase.

3.3. The photos displayed of the Products in the Online Store are  illustrative and may differ from the actual appearance of the Product to a small extent.

4. Making a purchase

4.1. The Customer selects a desired Product from the Online  Store and adds  it to the shopping cart by clicking on the button “ADD TO BAG”.

4.2. To place the order, the Customer must click on the button “CHECKOUT”, after which the Customer is forwarded to the order placement page. After entering the required data, the Customer will pay for the product through an internet bank link  and confirm the order by clicking on the button “Return to Merchant”.

4.3. When the Customer has paid for the Product, the Online Store will send a confirmation to the Customer’s e-mail address.

4.4. The Customer is obligated to provide necessary and correct information when the order is placed.

4.5. The Seller takes no responsibility for not being able to execute the order or any consequences that arise due to incorrect information given by the Customer during the placement of the order.

5. Methods of payment

5.1. The Customer can pay for their orders with credit cards (Visa and MasterCard).

5.2. The payment is carried out outside the online store of Denim Dream in a secure paying environment of service provider Maksekeskus AS (http://maksekeskus.ee/en/).

5.3. The Seller does not have access to the Customer’s bank or credit card information.

6. Signing up in the online store and the “Collect Denim Dream Money” program 

6.1. An automatic discount of 5% applies  to all the registered and logged in Customers of the Online Store when buying full-priced Products. The discount is shown when the Product is added to the shopping cart. The discount mentioned does not apply to discounted products.

6.2. Additionally, the 5% discount will be stored in euros on the Customer’s Online Store account, allowing the Customer to use the money for further purchases. The collected sum is called “Denim Dream money”. This can be collected and also used for discounted products.

6.3. The “Denim Dream money” is considered an additional discount for the Customer.

Example: A registered customer adds full-priced jeans that cost 100 euros to their shopping cart. The price the Customer must pay will be 95 euros and 5 euros will be stored on the Customer’s account. For their next purchase, the Customer has the opportunity to use the 5 euros stored on their account in addition to the 5% discount. If the Customer’s next purchase is similar to their previous one, the Product’s final price will be 90 euros.

6.4. The Customer is not obligated to use their “Denim Dream money” for every purchase; they can also collect it to get a larger discount on later orders

6.5. “Denim Dream money” can be used with both full-priced and discounted products.

6.6. “Denim Dream money” is not collected from the price of transport.

6.7. The Customer can see the amount of their collected “Denim Dream money” on their Online Store account.

6.8. In case of return, used „Denim Dream money“ is given back  to Customer and earned Denim Dream money is taken back  from the Customer.

7. Delivery

7.1. From our EU e-store page we ship to European union countries: Austria, Belgium, Bulgaria, Spain, Netherlands, Croatia, Ireland, Italy, Greece, Cypros, Luxembourg, Malta, Poland, Portugal, France, Sweden, Romania, Germany, Slovakia, Slovenia, Finland,  United Kingdom, Denmark, Czech Republic, Hungary.


7.2. Delivery time  is 10 working days.

7.3. The package will be delivered to address given by the Customer. Corurier will contact the Customer before delivery to agree with suitable delivey time. If courier can not reach Customer, order is taken to post office. The Product is kept at the post office for 14 calendar days. If the Customer does not collect the Product within the term specified, they are obligated to compensate the costs of repeated shipping.

7.4. The Customer is obligated to check the correctness of their contact information before placing their order to avoid delays and misunderstandings when the Products are delivered. The Seller takes no responsibility for delays and misunderstandings upon delivery if the delay or misunderstanding arises from incorrect information given by the Customer during the placement of the order.

7.5. If the Product does not arrive in good condition and in closed packaging, the Customer is obligated to notify the Online Store, sending a corresponding e-mail to epood@denimdream.ee or calling +372 5556 3459.

8. Exchanges and returns of the Products

8.1. The Customer has the right to exchange or return their ordered Product within 14 days. The 14 day term starts from receiving the order from courier or post office.

8.2. When return will arrive at the Online Store, Store will send a confirmation to the Customer’s e-mail address about having received the product.

8.3. The Seller will not cover the delivery costs of returns.

Returns must be sent to address:

Põldma Kaubanduse AS / E-store

Ehitajate  tee 120

Tallinn, Estonia

13517

8.4. In the case of an exchange, the Online Store will send a new Product to the Customer immediately after receiving the Product that is to be exchanged.

8.5. The Product can only be exchanged for another size of the same product.

8.6. The Seller shall refund the purchase price of the Product within 14 days as of the timely arrival of the Product at the Online Store. The money is refunded to the same bank account from which the Customer paid for the corresponding order. If the Customer also used the “Denim Dream money” for the purchase, it will also be refunded to the Customer within the same term.

8.7. In the case of refunding the purchase price, the Seller will not compensate the cost of transport service related to this purchase.

8.8. In the case of returns or exchanges, the Customer is obligated to fill out the exchange and return form that came with the Product and send it to the Online Store with the products that are to be exchanged or returned.
An exchange or return is only accepted if it is accompanied by a filled out return form.

8.9. The Product that is to be replaced or returned cannot be damaged or have signs of having been worn, it must be in its original packaging and all original tags must be attached to the product.

8.10. Cosmetics and perfumes with open packages and underwear cannot be returned.

8.11. The Customer is obligated to open the Product packaging carefully without damaging it. If it is not possible to open the package without damaging it, the Product does not have to be in its original packaging when it is returned.

9. Claims procedure

9.1. Pursuant to subsection 2 (218) of the Law of Obligations Act, a two-year term for raising claims applies to the Products sold at the Online Store. Any disputes between the Customer and the Seller shall be solved by negotiations.

9.2. Pursuant to subsection 1 (222) of the Law of Obligations Act, the Customer has the right to demand the repair of the Product or delivery of a replacement Product if it does not conform to the contract. If the Product does not conform to the contract, the Seller shall cover all the costs related to repairing or replacing the Product, above all transportation, shipping, work, travel and material costs.

9.3. The Seller takes no responsibility for damages arising from the abnormal use of the products or for delays if they are due to circumstances the Seller could not affect and/or are conditioned by force majeure.

10. Liability

10.1. The Seller and Customer shall be liable to each other for the damage caused by violating these terms of use in the cases and to the extent provided by the legislation valid in the Republic of Estonia.

10.2. The Seller is liable to the extent of the purchase price.

10.3. The Customer is obligated to use the service of the Online Store only for purposes that are legal and in accordance with good practice.

11. Privacy policy

11.1. The Customer gives the Seller a clear and informed consent for processing their personal data.

11.2. The personal data given to the Seller shall be entered into the customer registry and will be used for providing sales service and offering products to the Customer.

11.3 The Seller stores the contact information and information about the purchases entered by the Customer during purchases. This information will be handled as confidential and is processed in accordance with the Personal Data Protection Act. The personal data necessary for delivery will be forwarded to a business providing courier service.

11.4. The Seller may only use the Customer’s personal data for sending information about special offers and campaigns to the Customer’s e-mail address if the Customer has given their consent.

11.5. Data exchange between the Customer and card payment centres is encrypted, ensuring the safety of the Customer’s personal data and bank information.
The payment is carried out outside the online store of Denim Dream in a secure paying environment of the corresponding bank or service provider. The Online Store does not have access to the Customer’s bank or credit card information.

Personal data is processed by Põldma Kaubanduse AS, Ehitajate tee 120, Tallinn, 13517. Reg. No. 10103586.

12. Terms of use and their alteration

12.1. Upon signing up or making a purchase, the Customer accepts the terms of use of the Online Store and is obligated to follow them.

12.2. The contract of sale between the Seller and Customer enters into force after the purchase price is transferred to the Seller’s bank account.

12.3. The Seller has the right to alter the terms of use and prices of the products of the Online Store. A notification about the changes made shall be published in the Online Store environment. The conditions and prices valid at the time of the transaction shall be applied to the transaction.

12.4. The Seller has the right to disclaim the execution of the order when the displayed price in the Online Store is incorrect due to a technical error.

13. Other conditions

13.1. Any disputes between the Customer and the Seller shall be solved by negotiations. If an agreement is not reached, the Customer has the right to turn to the Harju County Court, Consumer Protection Board and/or Consumer Claims Commission to defend their rights.

14. Customer support

14.1. The phone number of the customer support is +372 5556 3459 (available during working days at 10:00-17:00 (GMT +2)) and the e-mail address is epood@denimdream.ee

Customer support is english speaking.