ENShipping and returns
SHIPPING
From Denim Dream Estonian e-store we ship only to Estonia.
If you want to order to Latvia, click HERE.
If you want to order to Lithuania, click HERE.
If you want to order to another European Union country, visit our European page HERE.
When buying from our online store, you can choose between different methods of transport:
OMNIVA PARCEL TERMINAL – 2.95 € / FREE for orders over 69 €
The products arrive at your chosen parcel terminal within 1–5 working days after receiving the order confirmation. When the product has arrived at the parcel terminal, you receive a text message which includes the door code, location of the parcel terminal, return code and end of the storage term. Parcel terminals are open 24 hours and are usually near the main entrances of various shopping centres.
SMARTPOST PARCEL TERMINAL – 2.95 € / FREE for orders over 69 €
The products arrive at your chosen parcel terminal within 1–5 working days after receiving the order confirmation. When the product has arrived at the parcel terminal, you receive a text message and e-mail which includes the door code and location of the parcel terminal. You can find opening times of the terminals here.
DPD PARCEL TERMINAL – 2.95 € / FREE for orders over 69 €
The products arrive at your chosen parcel terminal within 1–5 working days after receiving the order confirmation. When the product has arrived at the parcel terminal, you receive a text message which includes the door code and location of the parcel terminal. Parcel terminals are open 24 hours and are usually near the main entrances of various shopping centres.
POST OFFICE – 2.95 € / FREE for orders over 69 €
The products arrive at the post office within 1–5 working days after receiving the order confirmation. When the product has arrived at the post office, you receive a text message or a letter with information about the post office where you can collect your order.
OMNIVA COURIER – 4.50 €
The products will be delivered to your address within 1–5 working days after receiving the order confirmation. The courier will contact you by phone and agree on a suitable time for delivering your products.
NB! Please note that delivery time during the campaigns may take a little longer than usual.
PACKAGE RETURN PROCEDURE
Returning packages is free of charge for the consumer. Choose the most suitable place for returning packages HERE.
EXCHANGES AND RETURNS
You have the right to exchange or return your ordered products within 14 days after receiving your order. In order to do that, the Customer shall submit an application for withdrawing from the purchase within 14 days after receiving the Product. Please include filled in return form inside the package with returned products.
NB! Exchanges or returns are only accepted if accompanied by a filled in return form.
Find exchange and return form HERE
Returns are FREE of charge.
Orders can be returned in 3 ways:
1. Using a parcel terminal
Include a completed return slip in the package and wrap the return package in such a way that it cannot be opened without damaging the package. Remove the old address card. To send a package, enter the return code/package code sent to you in the parcel machine (you can find it in the package arrival notification). The return arrives at the e-shop within 3 working days. The seller returns the purchase amount to the customer within 14 days from the receipt of the return. The return is made to the same current account from which the Customer paid for the returned order.
- In the case of Omniva, products can be returned to the same machine from which the package was taken out, please use the return code in the SMS.
- In the case of SmartPost, products can be returned to any Itella parcel machine - use the same code with which the package was received. NB! If you received the parcel from the new white Smartpost parcel machine and want to return it there, you need to reserve a return locker code in self-service - https://my.smartpost.ee/return_parcel/ by entering the barcode of the parcel to be returned there: https://itella.ee/kuidas-pack-return/
- In the case of DPD, products can be returned with the address card of the parcel machine, which is included in the package. If the address card cannot be scanned, you can also open the parcelmaschine door with the code below the barcode.
2. At the post office
Fill in the return form and add it to the parcel. Pack the parcel you are returning so that it cannot be opened without ruining the package. Inform the postal worker that you want to return a parcel ordered from Põldma Kaubanduse AS Denim Dream’s online shop using courier mail and you will be able to return the parcel free of charge. The return will reach the online shop in three workdays. NB! Only orders delivered by Omniva can be returned to the post office!
3. At one of our shops
Fill in the return form and add it to the parcel. The shop’s customer service clerks will forward the returned parcel to the online shop, which will exchange the goods or conduct the return procedure. The return will reach the online shop in five workdays. PS. The shop’s personnel do not issue refunds. Goods are only exchanged and the return procedures conducted via Denim Dream’s online shop.
Unfortunately, it is not possible to select exchange products from our ordinary shops.
Products can only be exchanged for a different size of the same product. We will send you the new product as soon as we receive the goods you want to exchange.
Refunds will be transferred to the same bank account that was used to pay for the order within 14 days of when the return application was submitted. If you used bonus money to (partially) pay for the order, that money will be refunded to Client. Bonus money earned with the purchase will be deducted from Clients account.
The paid delivery fee will also be refunded to the customer if the ordered items are returned. If only a part of the order is returned, the delivery fee will also be refunded partially.
The product you wish to exchange or return cannot be damaged or have signs of having been worn, it must be in its original packaging and all original tags must be attached to the product. Giftcard, Underwear, Cosmetics/perfumes and facemask with open packages cannot be returned.
We request that you take great care when opening a package so as not to damage it. If the package cannot be opened without damaging it, the product does not have to be in its original packaging should you choose to return it.