1.1. Denim Dream e-store is selling the products available at the stores owned by AS Põldma Kaubanduse (Denim Dream, Denim Dream Outlet, Tommy Hilfiger, Guess, Mustang, Calvin Klein, MAX&Co., Tom Tailor, Camel Active, Premiere by Poldma) (hereinafter referred to as the Products).
1.2. These terms and conditions shall apply to the legal relationships arising between the customer (hereinafter the Customer) and AS Põldma Kaubandus (hereinafter the Seller), the owner of the purchasing environment available on the website www.denimdream.com (hereinafter the E-store) in connection with purchasing of the Products from the E-store. In addition to these terms and conditions, the legal relationships arising from purchasing of the Products from the E-store shall also be governed by the acts of law applicable in the Republic of Estonia.
1.3. The Seller shall have the right to make amendments to the terms and conditions of use of the E-store and change the prices of the Products and services. The Seller shall announce any amendments or changes on the website www.denimdream.com. The terms and conditions as well as prices in force at the time of concluding a transaction shall be applied to the transaction.
1.4. The Seller’s details:
AS Põldma Kaubanduse
Ehitajate tee 120
Reg. No.: 10103586
Phone: +372 55563459
E-mail: [email protected]
1.5. All pictures and texts shown on www.denimdream.com are protected by Law of Copyright. All rights reserved by Põldma Kaubanduse AS. Using any data without permission is not allowed.
2.1. All prices displayed in the E-store are in Euros and are inclusive of value added tax.
2.2. The prices of the Products and the discounts may differ from the selection, prices and discounts offered at the retail stores of the Company.
3.1. As a rule, the Products displayed in the E-store are available in the warehouse/at the Seller’s stores. The availability of the above mentioned Products cannot be guaranteed as it may be misleading due to potential technical software problems.
3.2. If the Customer places an order but the Seller does not hold the product ordered, the E-store is unable to fulfill the order. In such cases, the amount of the purchase price shall be immediately refunded to the Customer as soon as the unavailability of the product becomes known.
3.3. The photos of the Products displayed in the E-store are illustrative and may unintentionally slightly differ from the actual appearance of the Products.
4.1. The Customer shall select a desired Product in the E-store and add it to the Shopping Cart by clicking on the button “Add to bag”.
4.2. To place the order, the Customer shall proceed to the Shopping Cart page: having selected shopping cart from the menu bar, click on the button “Checkout”, after which the Customer shall be redirected to the page for placing the order.
4.4. The Customer shall immediately pay for the Product through a link to an online bank and confirm the payment to the Seller by clicking on the button “Return to the merchant”.
4.5. When the Product has been paid for, the E-store shall send an order confirmation to the Customer’s e-mail address.
4.6. The Seller shall not be liable for inability to fulfil an order due to incorrect information entered by the Customer upon placing an order or any consequences arising therefrom.
4.7. The Seller has the right to refuse to fill the order if there is a doubt the data presented to the Seller is incorrect.
4.8 The Seller has the right to refuse to fill the order by notifying the Customer through e-mail with the reason for the waiver. If the Seller is refusing to fill the order, the Customer will be refunded the cost of the order. The refund shall be transferred to the same bank account which was used by the Customer to pay for the order.
5. Payment methods
5.1. Orders can be paid for securely by using links to Estonian banks (Swedbank, SEB, LHV, Luminor, Coop) or by credit card (Visa, MasterCard, Pocopay).
5.2. Payments are made outside of the E-store environment, in the safe payment environment of the service provider Maksekeskus AS.
5.3. The Seller shall have no access to the Customer’s bank details or credit card details.
6. Using the gift card in the online shop
6.1. All Denim Dream gift cards issued by Põldma Kaubanduse AS can be used in the e-shop, which have a scratchable area on the back.
6.2. The gift card can be used by adding the first code on the back of the gift card to the Gift card box in the shopping cart.
6.3. If you click the button Confirm and Pay, but do not pay for the Order, the amount used from the gift card will be held for up to 2 hours. After this time has passed, the gift card can be used again.
6.4. The Shopping Cart allows you to choose the amount you wish to pay by using the gift card. If the purchase amount falls short of the usable amount on the gift card, the sum exceeding the purchase amount will stay on the gift card to be used at another date. If the purchase amount exceeds the usable amount on the gift card, the shortfall must be paid by using the payment options in the Shopping Cart.
6.5. In case of returns, the amount paid by a gift card will be refunded to the Customer’s e-mail in the form of an electronic gift card. Remaining money on the gift card will also be transfered to the electronic gift card and can be used in all the shops and online shop that belong to Põldma Kaubanduse AS.
6.6. In case of a partial return, the amount paid by other means will be refunded first and only then, if necessary, the amount paid by the gift card.
6.7. Denim Family bonus money will not be earned when buying gift card.
6.8. Using gift card when making purchase (as registered and logged in customer), Denim Family bonus money will be earned from the payment amount used from gift card.
7. Denim Family loyalty program in the online shop
7.1. Loyal customers who have registered and logged in earn 5% bonus money from their purchase price after completing the purchase.
7.2. Bonus money that has been accrued can be used to get a discount on the next purchase.
7.3. Bonus money can be used to pay for up to 30% of the total payable sum.
7.4. Bonus money can be earned and used with products sold for full price as well as with those that are on sale.
7.5. Bonus money is not earned from transportation costs.
7.6. Bonus money accrued within one calendar year will expire on March 31 of the next calendar year.
7.7. When an order is cancelled, the customer will be refunded the bonus money used when placing the order and the seller will be refunded the bonus money the customer earned with this order. If there is not enough bonus money on the customer’s account, the balance of the bonus money will become negative.
7.8. If the customer has paid for transport and not all of the transportation costs are refundable, the amount paid for transportation will be first deduced from the bonus money used and only then, if necessary, will it be deduced from the sum actually paid.
7.9. 3 days prior to and 3 days after their birthday and on the day of birthday, a loyal customer has the right to get 10% discount on products sold for full prices. Bonus money is not earned from these purchases. Bonus money accrued can be used with the birthday discount.
8.1. The Customer can choose between various methods for delivery of the Product. The delivery time of the Product depends on the postal service selected by the Customer.
8.2. In the case of selecting Omniva, DPD or SmartPOST parcel terminal as the delivery method, the Product shall arrive at the parcel terminal selected by the Customer within 5 working days after the date on which the order confirmation is sent to the Customer’s e-mail address.
The Customer shall be notified of arrival of the Product at the parcel terminal by SMS and e-mail, which shall include the code for opening the door and the location of the parcel terminal. The Product shall be stored in the parcel terminal for 7 calendar days. After expiry of the above mentioned period, the Product shall be returned to the E-store.
8.3. The Customer shall store the SMS specified in article 7.2 until the end of the 14-day return period. If necessary, the Customer can replace or return the Product by using the return/door code provided in the SMS and e-mail.
8.4. In the case of selecting Post office as the delivery method, the Product shall arrive at the post office selected by the Customer within 5 working days from the date on which the order confirmation is sent to the Customer’s e-mail address. Upon arrival of the Product at the post office, the Customer shall be notified by a text message containing information about the post office from where the Customer can retrieve the Product. The Product shall be stored at the post office for 14 calendar days. After expiry of the above mentioned period, the Product shall be returned to the E-store.
8.5. In the case of selecting Courier as the delivery method, the Product shall arrive at the address specified by the Customer within 5 working days from the date on which the order confirmation is sent to the Customer’s e-mail address. A courier shall contact the Customer by phone and coordinate a suitable time for delivery. In the case of an unsuccessful delivery attempt, the parcel shall be stored at the post office of the Customer’s place of residence and the Customer shall be sent a notice regarding arrival of the parcel by an e-mail to the Customer’s e-mail address or by a non-priority letter to the Customer’s mailbox. The product shall be stored at the post office for 14 calendar days. In the event of the Customer’s failure to pick up the Product within the above mentioned period, the Customer shall be required to cover the expenses related to repeated delivery of the Product.
8.6. By selecting Click & Collect as the delivery method, the selected store will notify you of the order's readiness for delivery by e-mail or SMS. Delivery of the order takes place only during the opening hours of the Click & Collect service. When picking up an order, you need an identity document or the order number and the full name on the invoice. The order is stored in the store for up to 7 days. If the order has not been delivered within this time, the order will be canceled and the payment will be made to the same bank account from which the order was paid for.
8.7. If an order is placed by the Customer during a weekend (between 1:00 p.m. on Friday and 9:00 a.m. on Monday) or on a public holiday, the period of 5 working days shall commence at 9:00 a.m. on the first working day after the weekend or public holiday.
8.8. Prior to placing an order, the Customer shall check the accuracy of the contact details entered to prevent any delays or misunderstandings in delivery of the Product. The Seller shall not be held liable for any delays or misunderstandings arising in the course of delivery of the Product if the delay or misunderstanding is caused by inaccurate or incorrect details entered by the Customer upon placing the order.
8.9. In the event of the Product failing to reach the Customer in a good condition and in a closed package, the Customer shall notify the E-store by sending an e-mail to the address [email protected] or by calling +372 5556 3459.
9. Returning and replacement of orders
9.1. The Customer shall have the right to withdraw from the order without providing a reason within 14 days and have the Product/Products ordered replaced or return the Product/Products. This 14-day period shall commence at the moment when the Customer receives the order.
9.2. In order to return a Product, the Customer shall submit an application for withdrawing from the purchase within 14 days after receiving the Product. Please add filled in return paper inside the package with returned items.
• Add filled in return form inside returned pack together with returned Products
Replacements or returns shall only be accepted with a filled-in return paper.
The form for returning/replacement of Products can be found HERE.
9.3. The Customer shall return the goods within 14 days after submitting the application or submit a document confirming handing over of the goods to a logistics company within the above mentioned period. The merchant shall have the right to withhold any refunds until the item, which constitutes the object of the Contract, has been received or until the Customer has submitted evidence certifying returning of the item, depending on which occurs first.
9.4. Replaced or returned Products may not be damaged or bear signs of being worn; the Product shall be returned in original packaging with all original labels attached to the Product. If the condition of a returned item has deteriorated, the Customer shall only be held liable for a decline in the value of the item caused as a result of using the item if the item has been used in a manner which is not required for verifying the nature, features or functionality of the item. In order to verify the nature, features or functionality of an item, the Customer should only handle and use the item in a manner which would be normally permissible in a store.
9.5. Underwear, face masks, giftcards, opened cosmetics and perfume packages cannot be returned.
9.6. The Customer shall always open a Product’s packaging carefully, without causing any damage. If packaging cannot be opened without damaging the packaging, the Customer shall not be required to return the Product in the original packaging.
9.7. The Customer may return the Order to any store owned by the Seller. A list of the stores can be found HERE. The customer attendants of these stores shall forward the returned Product to the E-store, where the procedure of replacement or returning of the Product/Products shall be performed. The returned Product shall reach the E-store within 5 working days. The E-store shall e-mail a confirmation confirming receipt of the returned Product to the Customer’s e-mail address. The Product can be returned to a regular store free of charge.
Replacement products cannot be selected from regular stores or shall these stores refund the purchase price. The replacement or returning procedure of the Product/Products shall only be performed by the Denim Dream E-store.
9.8. If Omniva, DPD or SmartPost parcel machine was chosen as the delivery method, the Order can be exchanged or returned via the parcel machine using the return code/parcel code included in the original SMS. In the case of Omniva, products can be returned to the same machine where the package was taken out; In the case of SmartPost, products can be returned to any Itella parcel machine - use the same code with which the parcel was received. When using the return code, the return is free and the return will arrive at the e-shop within 3 working days. In the case of DPD, you can use the return address card included in the package.
9.9. If the Post Office was chosen as the method of delivery, the Order can be exchanged or returned by taking it to the post office of your choice. To exchange and return the Product, the barcode on the Product's purchase package is required. Returning from the post office is free of charge and the return reaches the e-shop within 3 working days.
9.10. If Courier was selected as the delivery method, the customer will also receive the package label required for return with the Order. In case of return, the Order must be repackaged, the package label must be affixed and the package must be returned to the appropriate DPD parcel machine.
9.11. If Click & Collect was selected as the delivery method, the order can be returned at Põldma Kaubandus AS stores and it is free of charge. Products returned with the Click & Collect delivery method cannot be number changed, products can only be returned.
9.12. In the event of replacement, the E-store shall dispatch the new product to the Customer immediately after receiving the Product to be replaced. The expenses related to replacement of the Product shall be covered by the Seller.
9.13. Products can only be replaced with another size of the same product.
9.14. The Seller shall refund the purchase price to the Customer within 14 days after the date on which the return is received. The refund shall be transferred to the same bank account which was used by the Customer to pay for the returned Order. If the Customer used bonus money to pay for the Order, used bonus money shall be returned to the Customer and earned bonus money shall be removed.
9.15. If an Order is returned fully, the Seller shall refund to the Customer the whole amount received based on the Contract, including the delivery cost paid by the Customer. If an Order is returned partially and a delivery cost was added to the cost of the Order, the Seller may refund the delivery cost in proportion to the number of products returned.
9.16. The refund shall be received on the Customer’s bank account on the following banking day at the latest. If the Order was paid for by credit card, arrival of the refund shall depend on the terms and conditions of the Customer’s bank.
9.17. If the Seller notices a long-term pattern of unreasonable return activity, the Seller has the right to deactivate the Customer's account. Unreasonable return practices include ordering and returning products in unusual quantities, repeated returns of damaged products, and returning worn products. If, in the Customer's opinion, the Customer's account has been deactivated unreasonably, the Customer may contact the customer support and ask the Seller to reconsider the decision to deactivate the account
10. Procedure for submission of claims
10.1. The 2-year period for submission of claims provided for in subsection 218 (2) of the Law of Obligations Act shall be applied to the Products sold.
10.2. If a Product is found nonconforming or defects are found, the Customer shall notify the Seller thereof immediately, but no later than within 2 months after finding the deficiency by e-mailing the Customer’s contact details, detailed description of the problem and the receipt number to the address [email protected]. Please stop using the Product immediately after detecting a deficiency.
10.3. All claims shall be reviewed and the Customer shall be contacted as soon as possible, but no later than within 15 days after receiving the claim.
10.4. Within the first year after handing the item over to the Customer, it shall be presumed that any deficiency found existed at the time of delivery of the item. It shall be the Company’s responsibility to prove the opposite. If a claim is submitted within the first year after handing the item over to the Customer, the Seller shall always incur the expenses relating to the repair of the item or delivery of a replacement (subsection 222 (4) of the Law of Obligations Act). Within the next 1 year, the Seller shall only incur the above mentioned expenses if the claim is justified.
10.5. If the Product cannot be repaired or replaced by the Seller or attempts to repair or replace the Product prove unsuccessful or the Seller fails to eliminate a deficiency within a reasonable period of time or if unjustified inconveniences have been caused to the Customer, the Customer shall have the right to request lowering of the purchase price of the Product by the Seller or a refund.
10.6. If the goods are not in conformity with the terms and conditions of the Contract, the Consumer shall have the right to use the legal remedies provided for in the acts of law, including demand fulfilling of the Contract, lowering of the price, compensation for damages or cancel the Contract.
10.7. If a Product is not in conformity with the terms and conditions of the Contract, the Seller shall incur the expenses related to repairing the Product or replacement of the Product.
10.8. The Seller shall not be held liable for any damage arising from abnormal use of the ordered Products or delayed delivery of the Product if the delay is caused by circumstances over which the Seller had no influence.
10.9. The Seller shall not compensate to the Customer for the expenses made in the event of a nonconforming or defective Product or be held liable for such Product if: if the value of the Product has deteriorated/the Product has been damaged at the fault of the Customer, the deficiencies are caused by abnormal use of the Product, including failure to follow the maintenance instructions.
11.1. The Seller and the Customer shall be liable in front of one another for any damage caused to the other Party by violation of these terms and conditions in the cases and in the extent provided for in the legislation of the Republic of Estonia.
11.2. The Seller’s liability shall be limited to the purchase price of the Product.
11.3. The Customer shall only use the service of the E-store for purposes which are in conformity with the law.
12.1. The Customer shall grant the Seller explicit and informed consent for processing the Customer’s personal data.
12.2. Any personal data disclosed to the Seller shall be entered into the customer register and used for providing the sales service and for offering goods to the Customer.
12.3 The Seller shall store the Customer’s contact details entered by the Customer in the course of making purchases and information about the purchases made. This information shall be treated as confidential and processed in conformity with the Personal Data Protection Act. The personal data which are required for delivery of the Products to the Customer shall be disclosed to the company providing the courier service.
12.4. The Seller may only use the Customer’s personal data for sending special offers and information about campaigns to the Customer by e-mail and only with the Customer’s consent.
12.5. The data communication between the Customer and banks and the Card Centre of Banks is encrypted, which ensures security of the Customer’s personal data and bank details.
Payments are made outside of the environment of the E-store, in the secure payment environment of the selected bank or service provider. The E-store shall not have access to the Customer’s bank details or credit card details.
The personal data shall be processed by AS Põldma Kaubanduse, Ehitajate Road 120, Tallinn, 13517. Reg. No. 10103586.
13. Terms and conditions of use and amendment thereof
13.1. By registering with the E-store or purchasing Products, the Customer shall consent to the terms and conditions of use of the E-store and shall undertake to follow the terms and conditions.
13.2. The sales contract between the Seller and the Customer shall become valid from the moment of receipt of the purchase price on the Seller’s bank account.
13.3. The Seller shall have the right to make amendments to the terms and conditions of use of the E-store and the prices of the Products. Notices concerning such amendments shall be published in the E-store environment. The terms and conditions and prices valid at the time of concluding a transaction shall apply to the transactions.
13.4. The Seller shall have the right to withdraw from fulfilling an order if the price of a Product displayed in the E-store at the time of placing the order was incorrect due to a technical error.
14. Other terms and conditions
14.1. Any disputes between the Customer and the Seller shall be settled by negotiations.
14.2. If the Seller has refused to solve the Consumer’s complaint or the Consumer is not satisfied with the solutions offered by the Seller and finds that his or her rights have been violated or interests damaged, the Consumer may submit a claim to the Consumer Protection and Technical Regulatory Authority Committee through the Consumer Protection Board or to a court. The Consumer can contact the Consumer Protection and Technical Regulatory Authority free of charge and the value of the transaction in question must exceed 20 Euros. The Consumer may file the claim directly or through a representative. The contact details of the Consumer Protection and Technical Regulatory Authority are provided on the website of the Consumer Protection and Technical Regulatory Authority; for settling of claims arising in the EU Member States, the European Consumer Centre should be contacted.
15. Procedure for returning packages
15.1 The return of packages is free of charge for the consumer.
15.2 Choose the most suitable place for returning packages HERE.
16. Customer support
16.1. The customer support telephone number is +372 5556 3459 (available from 10:00 a.m. to 7:00 p.m. on working days) and the e-mail address: [email protected].
Customer support is unavailable on public holidays.